Refund and Returns Policy

Effective Date: August 28, 2026

At Promag300.com, we want every customer to receive the correct products in good condition, properly packaged, and appropriately sealed.

This Refund and Returns Policy explains the circumstances under which returns, replacements, refunds, or other remedies may be available.

1. Eligibility for Returns, Replacements, and Refunds

A return, replacement, or refund may be considered when:

The wrong product was delivered;
The product received is damaged;
The product is defective;
The product is materially different from the product ordered;
The package contains missing items or incorrect quantities;
The product packaging or seal appears to have been improperly sealed or materially compromised upon delivery; or
Another valid issue covered by applicable law or our policies has occurred.

All claims are subject to verification and review.

2. Required Delivery and Unboxing Video

For the protection of both the customer and Promag300.com, customers are strongly required to record a continuous, unedited video beginning before or upon receiving the package and continuing through the opening of the package until all contents have been fully inspected.

The video should clearly show:

The condition of the package upon receipt;
The shipping label or waybill, including the order or tracking information where visible;
All sides of the package before opening;
Any visible damage, dents, tears, punctures, leakage, tampering, or other irregularities;
The complete opening of the package;
The products and quantities received;
The product names or identifying information;
The condition of the product packaging;
The condition of the product seals, where applicable; and
The complete contents of the package after opening.

The recording should be continuous and unedited, from the condition of the package before opening through the completion of the inspection.

Customers should avoid cutting, stopping, or materially editing the recording before the contents and condition of the order have been clearly shown.

Why We Require an Unboxing Video

The unboxing video helps us verify:

That the package delivered is the package associated with the order;
The condition of the package before opening;
Whether the correct product was sent;
Whether the correct quantity was included;
Whether the products were damaged during transit;
Whether the packaging or seals were intact when received; and
Whether the condition of the products at the time of opening is consistent with the customer’s claim.

This requirement is intended as a reasonable order-verification and fraud-prevention measure and helps protect both customers and Promag300.com from disputes involving incorrect, damaged, missing, tampered, or improperly packaged products.

3. Claims Without an Unboxing Video

An unboxing video may be required as supporting evidence when making a claim involving:

Wrong product;
Missing product or quantity;
Damaged product;
Damaged packaging;
Tampered packaging;
Broken or compromised seal; or
Other issues that could reasonably have occurred during packing, handling, or delivery.

If a customer does not provide the requested unboxing video, we may be unable to independently verify the condition of the package and its contents at the time of delivery.

In such circumstances, Promag300.com may request additional evidence before determining whether a refund, replacement, return, or other remedy can be provided.

Failure to provide an unboxing video does not automatically eliminate any non-waivable rights or remedies available to the customer under applicable law.

4. Damaged or Incorrect Orders

If you receive an incorrect, damaged, defective, incomplete, or improperly sealed order, please contact us as soon as reasonably possible.

Please provide:

Order number;
Customer name;
Description of the issue;
Continuous delivery and unboxing video, where applicable;
Clear photographs of the package and products;
Photographs of the shipping label or waybill; and
Any other information reasonably necessary to investigate the claim.

We may coordinate with the applicable courier, fulfillment provider, supplier, or other relevant party when investigating the issue.

5. Reporting Delivery Damage

If the package appears damaged, wet, opened, torn, punctured, crushed, tampered with, or otherwise compromised when delivered, customers should:

Record the condition of the package before opening it;
Include the shipping label in the recording where possible;
Record the opening of the package continuously;
Clearly document any damage or irregularity; and
Contact Promag300.com as soon as reasonably possible.

Where appropriate, customers should also report the condition of the shipment to the applicable courier.

6. Product Packaging and Seals

Customers should inspect the product packaging and seals immediately after opening the package.

If a product appears to have:

A broken seal;
An improperly applied seal;
Damaged packaging;
Signs of leakage;
Signs of tampering; or
Other unusual physical damage,

please document the condition clearly through photographs and video and contact us promptly.

Customers should not use a product that appears to have been tampered with or whose packaging or seal is materially compromised until the matter has been reviewed.

7. Unopened Products

Where permitted by applicable law and our applicable policies, unopened and unused products may be considered for return.

Products must generally remain in their original condition, packaging, and labeling.

Certain products may not be eligible for return after opening or use due to hygiene, safety, product integrity, or other applicable considerations.

8. Change-of-Mind Returns

Returns resulting solely from a change of mind are subject to our applicable return rules and applicable consumer protection laws.

Shipping fees, transaction fees, or other non-refundable charges may not be refundable where legally permitted.

9. Refunds

If an approved refund is granted, the refund will generally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, or other financial institution.

We are not responsible for delays caused by third-party payment providers after a refund has been properly initiated.

10. Replacement

Where appropriate, we may offer a replacement instead of a refund for products that arrive damaged, defective, incorrect, incomplete, or otherwise qualify under this Policy.

Replacement availability is subject to product availability.

11. Return Shipping Costs

Where the return is due to an error attributable to us, such as an incorrect product being sent, applicable return or replacement shipping costs may be handled by us according to the circumstances.

For other types of returns, the customer may be responsible for applicable return shipping costs where permitted by law.

12. Investigation and Verification

All refund, replacement, and return requests may be subject to reasonable verification.

We may review:

Order records;
Payment records;
Packing records;
Product and quantity information;
Shipping records;
Courier information;
Customer photographs;
Unboxing videos;
Other supporting evidence; and
Communications relating to the order.

This verification process is intended to protect customers, Promag300.com, our fulfillment partners, and our delivery partners from fraudulent, mistaken, or unverifiable claims.

13. Affiliate and Dropshipping Orders

Orders generated through our Affiliate Program or Dropshipping System remain subject to the applicable product, payment, return, refund, and consumer-protection requirements.

Affiliate commissions associated with refunded, cancelled, fraudulent, disputed, or otherwise non-qualifying transactions may be reversed or adjusted in accordance with the applicable Affiliate Program rules.

Dropshippers are responsible for communicating applicable return and refund procedures to their customers accurately and must not establish return conditions that conflict with applicable laws or official policies.

Where a dropshipper’s customer submits a claim involving damaged, incorrect, missing, or improperly sealed products, the applicable delivery and unboxing documentation may be requested as part of the verification process.

14. Non-Returnable Situations

To the extent permitted by applicable law, returns may not be accepted for products that:

Have been used or opened where hygiene or product integrity prevents resale;
Have been damaged through improper handling or misuse after delivery;
Have been altered or tampered with after receipt;
Are missing required packaging or components;
Have been damaged after delivery due to circumstances outside our responsibility; or
Are otherwise excluded under applicable product or return rules.

Nothing in this section limits any consumer rights that cannot legally be waived.

15. How to Request a Return or Refund

To request a return, replacement, or refund, contact us using the contact information provided on Promag300.com.

Please include:

Your order number;
Your name and contact information;
A description of the issue;
Photographs of the package and product;
Your delivery and unboxing video, where applicable; and
Any other supporting documentation reasonably requested by our customer service team.

We will review the request and provide further instructions where applicable.

Please do not send products back without receiving return instructions from Promag300.com.

16. Policy Changes

We reserve the right to update this Refund and Returns Policy from time to time.

Changes will become effective when posted on this page unless otherwise stated.

Refund and Returns Policy effective date: August 28, 2026.